This error can come up in different situations. Check the physical connection to the box to ensure it’s securely tightened. Learn how to program your remote, set up your TV account, and more. Pressing "OK" on your remote will bring Live TV back.

Please contact us to assist you. DO NOT OPEN .

In the absence of another piece of equipment, your TV will show a blank screen.

Please enter a registration / activation code, Digital box should register automatically after a few moments if you acquired the digital box directly from TELUS. When connections are attempted between your TV, your video cable and your digital box they can sometimes fail resulting in this error message.

Ensure that every TV in your home is equipped for Optik TV and upgrade to the 4K PVR today.

TO REDUCE RISK OF ELECTRIC SH OCK, DO … User manual instruction guide for WiFi STB VIP5662W ARRIS Group, Inc.. … VIP5602W. Green screen . VIP5602W Wireless IPTV Receiver.


"Something unexpected happened. You get a free wireless digital box rental on a 2-year term. There may be a problem on our end. CAUTION.
After rebooting the PVR, it can take a few moments to be ready. The amount of time it takes depends on how many recordings there are.

Please allow a few moments and try again. 2) Are subscribed to TV services if you are trying to access the Optik App/Pik App. The most common one is seen within applications (i.e. Your digital box has gone into Standby Mode after 4 hours of inactivity. Contact us and we will re-enable them for you. for steps on how to troubleshoot your modem/router.

For more information, refer to HDMI troubleshooting. Store up to 100 hours in 4K or 400 hours in HD of your favourite shows and movies, Access a wide range of apps including Netflix, TED and Stingray Music. VIP5602W.

Wireless IPTV R ecei ver.

Did this article solve your problem? Get a replacement or second Slimline 2 remote control for your Optik TV. This error can also occur on the PVR when it did not boot properly. UserManual.wiki > ARRIS Group > VIP5662W User Manual HTML Version. ARRIS disclaims proprietary interest in the marks and names of others. Currently, Optik STB’s (including PVR’s) are set to timeout after 4 hours of inactivity as a power-saving measure. TELUS Support. VIP5602WT.

To resolve, simply reboot your PVR and allow it a few moments after it has tuned to a Live TV channel for the recordings to be available again. This error is due to a backend account linkage issue. If the issue persists, please contact us. Sometimes the connector portion of a cable can wear out and cause it to move within the jack and not form a solid connection. VIP5662W. Only comes up in a specific model of our PVR's.

VIP5602WT Wireless IPTV Receiver.

Below are Optik TV's most common error codes and simple tricks for fixing them. How to find and install the Optik TV app for mobile devices, Features, functions and facts about the Optik TV app on Android and browser, Instructions for pairing a remote with Optik TV, Add or remove channels and theme packs using a remote or computer.

In this article. Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team. While error codes may occasionally come up, they should not be commonplace.

Users Manual. ii VIP5662W Wireless IPTV Receiver Installation Guide. First, it is important to distinguish the error type: “Television signal has been lost” errors generally signify a connectivity issue as it relates to your ADSL internet connection including: “No Signal” error messages can be caused by a number of factors including: "Your optik tv digital box is initializing" isn't an error message and is part of a normal process for the set top box. If you’ve moved your furniture or equipment around, the wiring connection on the back of the STB may be loose.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Start by unplugging the power cable to your equipment in the following order (wait 10 seconds before plugging them back in): Monitor your equipment for an intermittent DSL light on the modem for a possible loss of sync issue. www.arris.com VIP5602W CUSTOMER CARE Contact Customer Care for product information and sales: • United States: 866 -36 ARRIS • International: +1 -678 473 5656 VIP5602W-IP …

Installation Guide. VIP5662W Wireless IPTV Receiver. Wireless digital boxes extend the viewing experience to other TVs in your home without having to run messy cables. To help us improve this website, we'd love to hear your feedback.

Monthly rental To begin troubleshooting, consider the following: Ensure you have the correct TV input selected. Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.


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