Create your Shaw ID at register.shaw.ca, download the BlueCurve Home app ( Apple App Store | Google Play Store ) and sign-in using your Shaw ID and password. Instead, it still appears under Other Devices.

Step 4 – If you still cannot access the site, you can clear your cache and cookies. Select your WiFi network name from the list of available networks. Attach one cable to the wall outlet and splitter port labelled “IN”. What kind of in-app prompts should I see in the BlueCurve Home app? Some exceptions exist based on your home address, but this is fairly uncommon. Try another outlet and read about light colours and BlueCurve Gateway status . If you already have Shaw services and are replacing or upgrading to a Fibre+ Gateway, please use the same location and coax outlet where your old modem was connected. You will see prompts like these while activating your Fibre+ Gateway: What should I do if I don't see in-app prompts like the ones shown above?To restart the connection process: My phone’s camera (or QR reading app) does not recognize the QR code on the Fibre+ Gateway.You can manually enter the CM MAC Number (found on the bottom of the device). Thread Starter. Some sort of special setting. The easiest way to do that is to use the official links that we have provided below. The light on the top will change colours during activation and when it’s finished, will be white. Try these related articles and discussions. the ethernet probably needs a driver - it has the yellow ? If something is missing from your kit, let us know. You can create user profiles, set up parental controls, set usage limits and more. We keep all of our links up to date at all times.

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To avoid WiFi interference, try to keep your Fibre+ Gateway away from household appliances, metal or stainless steel objects, and electrical equipment. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app. Or, contact your phone's manufacturer to learn how to enable a QR code reader on your device. However, certain devices may not have a compatible network card. NekoLuca. Step 7 – If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can. If your Gateway is stuck on an amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Need to return some equipment?A return shipping label should be provided in your kit. View our Welcome Guide to learn how to use this site. Some sites will block specific country or place IP addresses. Hi, I just tested a solution with my Shaw Gateway and Total Home Portals that works. not sure i understand the question, I would expect to see the connection in the ipconfig /all the Hamachi - is that your VPN gateway ? You can create your custom WiFi Network name and password now. Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Self Connect is available with all Shaw services and current equipment, for new and existing customers. If you don’t see any prompts, tap.

Place your Fibre+ Gateway in a central location in your home, out in the open, and raised off the ground. This article tells you everything you need to know to connect a Fibre+ Gateway (Arris TG3482 or Technicolor CGM4141) to Shaw Fibre+ Internet services. ©2020 Shaw Communications. At this point it’s possible that no further action may be required if you see your new Gateway online with your WiFi name at the top of the Home app dashboard. No shaw gateway, have tried unplugging. Step 3 – Make sure your CAPS LOCK is off.

That can cause unexpected errors such as timeouts.

Your email address will not be published. I only see one WiFi network available from my Fibre+ Gateway. Samsung tv. A 2-way splitter is not included, but can be requested.You will need mobile Internet access to download the BlueCurve Home app  (Apple App Store | Google Play Store).

Connect with us anytime by clicking the blue chat bubble on this page, visiting.

Your Shaw digital box is turned off. You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account. Once your new Fibre+ Gateway has been activated, you can move it to a different coax outlet in a more central location. How old is it?
For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. That site found my model of receiver and gave me the code. Technician's Assistant: What's the brand and model of your computer? If you're not already familiar with forums, watch our Welcome Guide to get started. How can I wire my Gateway and TV box to the same coax outlet?If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Please start a New Thread if you're having a similar issue. Step 2 – Ensure that you typed your details correctly. http://www.asus.com/product.aspx?P_ID=2UWzsrOiRbMPGYpw&templete=2, I can't boot my computer from USB (installation media), the gateway is connected to your computer; and. Go. Step 6 – If you are not using VPN and you have a good connection, you may have forgotten your password. Was I supposed to add it manually via Network Connections first? So, if you ever need to login to Shaw Gateway Portal Connection again, you can rest assured that we will have the most up to date and official links available. This is nothing to do with ARC - I have always had that disabled. Joined Jun 14, 2009 Messages 21. Your TV's input selection is wrong. The first thing to check is for power on the digital box. All rights reserved.

I installed the driver, then rebooted. Join over 807,865 other people just like you! If not, please follow the instructions above to rename your WiFi network using the Home app. Once your Gateway is connected, you’re ready to customize your home’s WiFi Network with the BlueCurve Home app. All you need to do is follow these simple instructions below. I checked Device Manager, and the router still doesn't appear under Network Adapters.

Follow the recover your password instructions here. If you don’t see this, please proceed with the steps below. There is a link to it in the 'Gateway: Read this first' thread.

We will go through the troubleshooting guide, here. If you have no signal on your TV screen, you may have a power issue. If your digital box displays NO IP then skip to the Reset Digital Box section. Note: If you are replacing an existing Fibre+ Gateway with a new one, your WiFi network name and password should automatically remain the same. After you click on the link, it will open in a new tab so that you can continue to see the guide and follow the troubleshooting steps if required. Try another outlet and read about, Create your Shaw ID at register.shaw.ca, download the BlueCurve Home app (, Set up your WiFi Network and connect your devices.

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