Fortunately, during our time testing Hum, we never had to use of any of the emergency services, but it was good to know that they were available. My first call to Hum was on 7/22/19 and still NO explanation. When I complained about this, they offered me a credit LESS TERMINATION FEE.
When you do this and use Google Assistant to interact with your Hum device, Hum device information including your vehicle’s performance, and maintenance, and location is shared with Google and may be used as described in the Google Assistant terms of service and privacy policy.
You may not use the Service in a manner that interferes with any other customer's use of the Service or our provision of the Service to our other customers. This information will be available to you on the Mobile App or Website. is charged and your Hum OBD (On-Board Diagnostics) Reader is correctly
*With a 2-year contract, you may cancel the service for any reason within 14 days of activation.
Verizon contacted Hum and made sure I had no account. If you have a Hum+ or Humx subscription, you or a Family Member may also use a telephone not associated with your account to call Hum customer service and request Roadside Assistance.
IF YOU ARE NOT SUBJECT TO A SUBSCRIPTION COMMITMENT, you may cancel your subscription without having to pay an Early Termination Fee. Slow Blinking Blue: Speaker is in pairing mode.
THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT AFFECT EITHER PARTY'S RIGHTS IN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION PROCEDURES. I took it in and had the battery checked.
Please note that even if you choose not to receive marketing emails from us, you may still hear from us regarding your Service, your subscription, your system status and any other Service-related issues and order status updates that will allow us to provide you with the optimal user experience.
In contrast, our parent companies, affiliates subsidiaries, agents, predecessors in interest, successors in interest, and Service Partners are intended beneficiaries of the protections contained in this Agreement relating to, among other things, limitations regarding the Service and its use and limitations on liability. No. 24/7 automated phone system: call *611 from your mobile, www.verizonwireless.com/support/hum-by-verizon-legal/, https://www.verizon.com/about/privacy/hum-privacy-policy, www.verizonwireless.com/support/domestic-roaming-faqs/, www.verizonwireless.com/support/vz-email-legal/, www.verizonwireless.com/support/numbershare-legal/.
When I arrived at work, I called Hum.
In mid-January, I was at work and went to leave for lunch, the truck would not start...again!
$5/mo for 24 months; 0% APR.Retail: $120.
Beginning day 15, early You still will enjoy some of the Program's benefits if you have a paid subscription and choose not to install the System, but in particular you will not enjoy those that require wireless connectivity through the OBD Reader, including Crash Response, and/or you will not have the ability to communicate to us through the Speaker, if you have one.
The OBD is removed and the engine runs better without it. Much better. For the first year, or so, the unit seemed to work flawlessly. We do not guarantee any outcomes associated with following the manufacturer-recommended service schedule reminders in the Mobile App.
When installed in your Vehicle, the Hum System collects information about your Vehicle's operation, location, and performance (including diagnostic codes and maintenance information), as well as Vehicle location and use information (including trip distances, braking, acceleration, deceleration, turning, speed (for calculating miles driven and for providing driving tips), and revolutions per minute). YOU ASSUME THE RISK ASSOCIATED WITH PROVIDING US WITH ANY FALSE OR INACCURATE INFORMATION REGARDING YOUR VEHICLE, INCLUDING WITHOUT LIMITATION ANY ISSUES ARISING FROM VEHICLE INCOMPATIBILITY WITH HUM.
This is the last straw.
Our daughter had to search for her phone and call 911 herself. The aspects of the Service that involve location information about your smartphone and/or Vehicle also cannot work unless GPS satellite signals are unobstructed, available in that location, and compatible with the System. NOT INSURANCE: The Service is not an insurance product, and we are not an insurance company. We use location and motion information from your mobile device to provide you with a driver safety score. (If your question is not Hum specific, simply press the call button and ask your question after the sound.) BOUNDARY ALERT: With the Boundary Alert Service Feature for Hum+ and Humx, you may establish custom boundary areas. You can control access to your Hum x Wi-Fi Hotspot using the Mobile App. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WE AGREE THAT THERE WILL NOT BE A JURY TRIAL. The Hum app also collects information from your mobile device when you permit this, including your device location and motion activity such as trip locations and distances, braking, acceleration, speed, cornering, and taps on your device screen while the device is in a moving vehicle. Blue ring flashes three times: Bluetooth pairing successful. Two blue lights at top of ring fading on and off: Speaker is connected to phone.
Their customer service is awful, the product itself is mediocre, and their warranty is not good at all. Hum× service operates on 4G LTE network only and requires data
The Service cannot work unless your Vehicle and/or Mobile App are in a place where Verizon Wireless or its roaming partners has coverage, network capacity, and reception when the Service is needed. Other taxes and fees may apply.
You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller of such merchandise and services and you.
When I bought the Hum, I was told I had a 14-DAY return option with no penalties. Except where we've agreed otherwise elsewhere in this Agreement, this Agreement and any disputes covered by it are governed by federal law and the laws of the State of New York, excluding its conflict of law provisions.
Bottom Line: No, I would not recommend this to a friend. You will notify us immediately of any breach of security or unauthorized use of your subscription.
The salesperson offered a free trial of Hum. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. Tonight was one of the best examples of terrible customer service. Yes, it was the Hum again. Except in unusual circumstances, such as an emergency, however, we will not begin to track your vehicle until you have reported your Vehicle stolen to U.S. law enforcement authorities and you have contacted us and provide proper documents (as determined at our sole discretion). I'm fighting this.
Assistance provided by Signature Motor Club, Inc., up to 4 events per year.
WHAT!? If you forgot your sign in email address, you'll need to know either the phone number or the recovery email address plus the full name on your account.
Unless otherwise permitted (or required) by law, rule or regulation, we will provide you with 60 days' notice of any price increase to permit you to cancel your Service. The connected status of Hum System in phone’s Bluetooth.
The monthly cost for Hum service will total $15.00/month with Roadside Assistance or $13.50/month if you decline Roadside Assistance. LIMITATIONS OF THE SERVICE: ASSIGNMENT: We can assign this Agreement, or any debt you owe us, in whole or in part, to any individual or entity we choose, at any time, without notice to you, in our sole discretion. and to have Hum Customer Service just a push of a button away. I personally thought it was a waste of money. If you are subject to a Subscription Commitment, you also agree to return the System (subject to ordinary wear and tear) to us within 30 days from the date of cancellation.
The Hum device caused 187 faults (as diagnosed by BMW dealer, to whom I had to pay to tow the car because ripoff Hum never got a tow truck to me, their dimwits on the hotline put me on hold for 40 minutes, oh and their defective website was down). COMPLIANCE WITH TERMS: You are responsible for not only your own compliance with this Agreement but also for the compliance of all occupants of your Vehicle and additional users of your subscription and users of your Vehicle, whether or not authorized by you. Failure to do so may result in an accident involving serious injury or death. By using the Service, you acknowledge your understanding that in the event a crash is detected, we will not send emergency help if you do not provide a Contact number by which to you reach you. Learn more about Device Payments. Did that, still doesn’t work. For as long as you continuously have a subscription to the Service, if we determine that the System needs to be replaced, we will replace the System with equipment that will be capable of providing substantially the same services (which may be refurbished or new, in our discretion). Hum devices automatically collect information about your vehicle’s make, model, color, year and identification number; vehicle performance and maintenance characteristics, and vehicle location and use information (including trip distances, acceleration, deceleration, turning, speed and revolutions per minute). I just paid $150 to terminate early in both. Their customer service had me with tech support. You understand that the Service does not report all conditions that may affect your Vehicle's operation, and that Hum does not provide any car repair services or address any mechanical or performance issues identified by Auto Health or other features. By using the Hum Essentials Service, you acknowledge that the Maintenance Reminder tool is to be used for information purposes only. Would not recommend it to anyone.
New activations may be subject to credit review.
You can change your telephone number and/or email address at any time by visiting www.hum.com or by calling (800) 711-5800 between the hours of 6 a.m. and 2 a.m. Eastern time. When you purchase Hum equipment for $29.99 with a 2-year subscription, Hum service is only $10/month plus taxes and fees. If your Vehicle enters or exits a boundary area, you will receive a notification.
All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download. You acknowledge that your Vehicle may be recalled even if we do not provide you notice of such recall.
Only the primary account holder may designate additional users to the subscription by providing us with each additional user(s)' name(s) and email address(es).