Full details of how to return the PSU and get a free replacement are on the Philips Hue site. Philips Hue lights were one of the first HomeKit-enabled devices. Please include a picture of the front of the power supply unit, where the four-digit production code is clearly visible. To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. You may have an affected PSU if the first two digits (i.e. To avoid any risks, we advise consumers in case of product failure to first switch off the power before touching the power supply unit. How do I get a new power supply unit free of charge. Fill in the form linked below, where you’ll need to provide your personal information, the production code, and the model number of your PSU (located after the word “model” on the label). On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week. Philips Hue has announced what it's calling a "voluntary replacement program," following potential problems with some Hue 40 Watt outdoor systems, including Lily Spot Lights. Install outdoor lights that connect to the Philips Hue smart lighting system and enjoy endless possibilities of bringing your outdoor to life with light. These PSUs were shipped with base packs of the following product families between 2018 and 2020: To ensure that you feel safe when using Philips Hue products, we’re launching a replacement program for those with affected PSUs. If you have any questions or need to replace more than three power supply units, please contact us directly. On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week.

Contact Us | Privacy Policy | Advertise on AI. ©2019-2020 Signify Holding. Stressing that the issue concerns "very rare" circumstances, Philips Hue and the firm's parent company Signify have announced a program recalling power supply units (PSUs) from selected Hue outdoor lights. After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions. All rights reserved. the year) are below 19 or both of the following are true: For example, a PSU with the code 1835 is affected, while a PSU with the code 2005 is not. All products before and including week 41 of the year 2019 are potentially affected. "After extensive testing," says Philips Hue in a statement, "we've discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions.". For some applications, warm white light is all you need. Touch ID comeback for iPhones may use under-display IR imaging system, TestFlight could come to macOS at the Apple Silicon event, Mack adds Apple CarPlay options to Anthem, Pinnacle, and Granite truck models, Apple's 5G in future iPhones may benefit from mmWave-based object detection, Apple, Google hiring special effects masters away from Hollywood to work on AR & VR, WhatsApp advises disappearing messages don't always vanish from view, MagSafe Duo Charger gets first regulator approval from Korea, Christopher Walken joins cast of Apple TV+ exclusive 'Severance', Apple imposes strict guidelines on MagSafe accessory makers, Pandora adds HomePod, HomePod mini integration, MacBook Air, 13- and 16-inch MacBook Pro reportedly first Apple Silicon Macs, Do these things first when setting up your iPhone 12 or iPhone 12 Pro, How to master the camera app on iPhone 12 and iPhone 12 Pro, Why the iPhone 12 Pro is worth the upgrade cost, Hands On: iPad Air 4's display, Touch ID change pushes the line forward, How to force restart your iPhone 12 or iPhone 12 Pro, Review: Infinacore Pandora Portable Power is a compact battery pack fit for your everyday carry, Review: iPhone 12 and iPhone 12 Pro are massive upgrades, even not including 5G, Review: ZenPods aim to be the go-to choice now that earbuds don't come with the iPhone, Apple TV+ review: 'Bruce Springsteen's Letter to You' is a musical triumph, Review: Lander Argo offers 360-degree protection for your Mac on the go. The first two digits refer to the year and the second to the week of manufacture. All products before and including week 41 of the year 2019 are potentially affected. These partnerships do not influence our editorial content. AppleInsider has affiliate partnerships and may earn commission on products purchased through affiliate links. For others, you may want to add a dash of colour, selecting from 16 million colours or a predefined scene in the Philips Hue App. While this replacement program concerns outdoor lights, the range has many more HomeKit in-house options, which at times have been stocked in Apple Stores. The systems affected were all sold between 2018 and 2020. These are Lily Spot Lights, and the Lily XL Spot Light, plus pedestal lights Calla, Calla Large, Econic and Impress. To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. If the year is 19 or lower, and also if the week number is 41 or lower, you need to have your unit replaced. "After extensive testing," says Philips Hue in a statement, "we've discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to … After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions. You may have an affected PSU if the. The companies say that "these PSUs were shipped with the base packs" of six separate Hue ranges. These PSUs were shipped with base packs of the … Philips Hue recommends switching off the PSU, then checking its four-digit production code.

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